Payment Methods Policy

Last updated: September 28, 2026

Zenira Goods prices and checkout totals are in U.S. dollars (USD). Review your design, size, color, delivery details and final total before paying.

Order email notice: Automatic order and shipping emails are currently unavailable. Save the order number shown after checkout. If you need confirmation or tracking, contact support@zeniragoods.com or call +1 (480) 712-5102. Do not place a second order just because an email has not arrived.

Payment options

Our checkout offers card payment through Stripe and PayPal. Use the options displayed for your order; availability can depend on your payment provider or device. Payment must be confirmed before we dispatch an order.

Submitting an order authorizes payment of the amount shown at checkout. If a payment fails or remains pending, check with your payment provider. If you see a charge but have no confirmation, contact us before trying again so we can help check for duplicate payments.

A pending authorization on your bank account is not necessarily a completed charge or a dispatch confirmation. Your payment provider controls when an unused hold is released. Contact us before retrying if a charge appears without an order confirmation.

Your total before payment

Your total includes the merchandise after any discounts, shipping and applicable sales tax. Standard shipping is $4.99 below a $60 merchandise subtotal, and free at $60 or more. The threshold is calculated after discounts and before tax. See our Shipping Policy for delivery areas and timing.

Orders ship from China. We are responsible for import duties and customs-clearance charges; customers are not charged extra import fees on delivery. These are one-time product purchases. Placing an apparel order does not enroll you in a subscription or authorize recurring charges. Promotion conditions, when offered, are shown with the offer.

Errors, verification and cancellations

We may review an order if payment cannot be verified or there are signs of unauthorized use. If an error affects the price or availability, we will explain the correction or cancellation. We will not charge a higher amount or substitute an item without your agreement. If we cancel a paid order, we refund the amounts collected for it.

For a cancellation before dispatch, contact us promptly. Our cancellation policy explains the process.

Refunds and payment questions

Refunds go to the original payment method. We issue eligible return refunds within 7 calendar days after receipt at the return location on our label. For cancellations, we issue the refund within 7 calendar days of cancellation. Other refunds requiring no physical return are issued within 7 calendar days after confirming that resolution. A shorter legal deadline takes priority. Bank posting time is separate. See the Return & Refund Policy for eligibility and amounts.

Enter sensitive payment details only in the checkout or payment provider’s payment screen. Do not email a complete card number, security code, password or one-time authentication code.

If you believe a payment was unauthorized, contact your payment provider promptly. You can also contact us with the order reference. Contacting our support team does not waive your rights to raise a dispute with your bank or payment provider.

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