Return & Refund Policy

Last updated: September 28, 2026

You can request a return within 30 calendar days after delivery. We accept returns for change of mind and a size or color you selected incorrectly, as well as damaged, defective or incorrect items. Restocking fee: $0.

For a change of mind or a different size

Please return the item unworn, unwashed and unaltered, with any original tags still attached. Trying an item on indoors to check the fit is fine. Keep the original packaging if available; a missing outer shipping bag alone will not disqualify an otherwise eligible return.

There is no blanket exclusion for our graphic T-shirts, hoodies or tank tops because they carry a printed design. Discounted catalogue items follow the same return rules.

If something arrived wrong or damaged

Contact us with your order number and a description of the issue. Photos of the item and packaging help us investigate, but please contact us even if you cannot provide every photo. You can choose a refund or a replacement when an item is confirmed damaged, defective, incorrect or materially different from its description.

The condition rules for change-of-mind returns do not prevent a claim for a defect discovered through reasonable use. The 30-day return policy does not limit rights or remedies that applicable law provides for faulty or misdescribed goods.

U.S. return address

Eligible returns are sent to our U.S. office, not to China:

ISAIAH HARGRAVES LLC / ZENIRA GOODS Returns
10854 W Carousel Dr Unit A
Arizona City, AZ 85123
United States

Please request the prepaid label and return instructions before mailing your parcel so we can match it to your order. You do not need to arrange an international return.

How to return an item

  1. Email support@zeniragoods.com or call +1 (480) 712-5102 within 30 calendar days of delivery. Include your order number, the item and whether you want a return or help with a defect.
  2. We will respond to the return request within 2 business days, Monday–Friday excluding U.S. federal holidays. For eligible returns, we provide a prepaid return label and the receiving address for that order.
  3. Use the supplied label and hand the parcel to its carrier within 14 calendar days after the label is issued. Keep your drop-off receipt until the return is resolved.

Use our prepaid label for the U.S. return address above. Do not send your parcel to the sender address on the original shipping package. Return postage is paid by us, including eligible change-of-mind and wrong-size returns. If we delay supplying a label after a timely request, your eligibility is preserved; the 14-day mailing period starts when we issue the label.

What you pay and what we refund

  • Return shipping: $0 when using our prepaid label, including eligible change-of-mind and wrong-size returns.
  • Restocking fee: $0. We do not deduct a restocking or return-handling fee.
  • Change-of-mind returns: we refund the amount paid for the returned merchandise and its applicable tax. The original $4.99 delivery charge, if paid, is not refunded.
  • Damaged, defective or incorrect items: we refund the affected merchandise, applicable tax and the original standard delivery charge. If you choose a replacement, we pay its delivery charge.
  • Orders cancelled before dispatch: we refund all amounts paid for the cancelled order, including delivery and applicable tax.

For a partial return, the merchandise refund uses the price paid after discounts. If the original order qualified for free shipping, we do not retrospectively deduct a delivery charge because the return reduces the retained order value.

Refund timing

We inspect returned items and issue the eligible refund within 7 calendar days after the parcel is delivered to the return location shown on our label. We do not add a separate approval waiting period to that seven-day limit. If no physical return is required, we issue the refund within 7 calendar days after confirming that resolution. A shorter legal refund deadline takes priority.

Refunds go to the original payment method. We provide a refund confirmation when the refund is issued. Automatic emails are currently unavailable; contact us by email or phone if you need the refund reference. Your bank or payment provider may take additional time to display the credit; that is separate from our processing period. Contact us if you need the refund confirmation or help tracing it.

Exchanges and order changes

For a different size, color or design, return the eligible item for a refund and place a new order. This keeps your new selection and its price clear. We do not process direct size or color exchanges; the eligible return has no restocking fee, and any new order follows the current shipping terms. Before dispatch, you can request a change or cancellation under our Order Cancellation & Modification Policy.

If we decline a return, we will explain the reason. You can reply to the decision or call us for a further review. Nothing in this policy removes rights provided by applicable law.

Contact

ZENIRA GOODS is operated by ISAIAH HARGRAVES LLC.
Business address: 10854 W Carousel Dr Unit A, Arizona City, AZ 85123, United States.
Email: support@zeniragoods.com
Phone: +1 (480) 712-5102