Frequently Asked Questions

Last updated: September 28, 2026

What does Zenira Goods sell?

Graphic T-shirts, hoodies and tank tops featuring celestial animals, nature and surreal artwork. Choose the design, color and size on the product page. Contact us before ordering if a product detail you need is missing.

Where do you deliver?

To street addresses in the 48 contiguous United States and Washington, DC. We do not deliver to Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO/DPO military addresses.

Where is my order shipped from?

Orders ship from China. Eligible returns are sent to our U.S. office at 10854 W Carousel Dr Unit A, Arizona City, AZ 85123. Contact us for the prepaid return label before mailing an item. We are responsible for import duties and customs-clearance charges on delivery.

How much is shipping?

Standard shipping is $4.99 below $60, and free at $60 or more. The threshold uses the merchandise subtotal after discounts and before tax. There is no extra per-item shipping charge.

When should my order arrive?

Handling takes 1–2 business days, followed by 9–13 business days in transit. The total estimate is 10–15 business days after you place a complete order, including handling and transit, subject to the cutoff below. Business days are Monday–Friday excluding U.S. federal holidays. The cutoff is 5 PM Arizona time (America/Phoenix); later orders begin handling on the next business day. See the Shipping Policy.

Can I return a size that does not fit?

Yes. Request a return within 30 calendar days after delivery. Change-of-mind and customer-selected wrong-size returns must be unworn, unwashed and unaltered, with any original tags attached. Trying on indoors to check fit is fine. We provide a prepaid return label and charge $0 restocking. See the Return & Refund Policy for refund amounts and instructions.

What if an item is damaged or wrong?

Contact us with your order number and a description, plus photos if available. We will help arrange a refund or replacement for a confirmed product problem at no return-postage cost to you. Statutory rights are not limited by the ordinary return window.

When is a refund processed?

Within 7 calendar days after the return is delivered to the address on our label. If no physical return is required, within 7 calendar days after confirming that resolution. Your bank’s posting time is separate; refunds go to the original payment method.

Can I cancel or correct an order?

We accept cancellations received before dispatch without a cancellation fee. Contact us immediately with your order number. For size, color or address changes, we will confirm what can be changed. Read the cancellation policy.

How do I pay or track an order?

Available card and PayPal options appear at checkout; prices are in USD. Automatic order and shipping emails are currently unavailable. Save your order number after checkout and contact us for confirmation or tracking. Do not reorder only because an email is missing. Visit order tracking or contact us if a parcel is overdue or missing.

How do I contact the shop?

ZENIRA GOODS is operated by ISAIAH HARGRAVES LLC.
Business address: 10854 W Carousel Dr Unit A, Arizona City, AZ 85123, United States.
Email: support@zeniragoods.com
Phone: +1 (480) 712-5102

Our support team works Monday to Friday, from 8:00 AM to 5:00 PM MST. We aim to answer messages within one business day.