Order Cancellation & Modification Policy

Last updated: September 28, 2026

We accept order cancellation requests received before dispatch, without a cancellation fee. Email support@zeniragoods.com with your order number and put “Cancel order” in the subject line, or call +1 (480) 712-5102.

Before dispatch

The time your request reaches us determines whether it was made before dispatch. Creating a shipping label alone does not mean the parcel has been dispatched. Dispatch means the parcel has been handed to the carrier.

If your request reaches us before dispatch, we will cancel the order and refund the full amount paid, including standard delivery and applicable tax. If the parcel is dispatched before we act on a timely cancellation request, we will arrange a prepaid return and honor the cancellation refund.

We issue cancellation refunds to the original payment method within 7 calendar days of cancellation, or sooner where required by law. A valid request received before dispatch takes effect when we receive it; waiting for our acknowledgment does not start a new refund period. Your bank or payment provider may need additional time to display the credit.

Changing a size, color or address

Contact us before dispatch with the order number and the exact correction. We will confirm whether the change can be made. If a product change cannot be made, you can cancel the unshipped order and place a new one. We will explain any price difference and obtain your agreement before charging more.

The 1–2-business-day handling estimate is not a guaranteed period during which a parcel remains unshipped. Send any cancellation or change request as soon as you notice the issue.

After dispatch

We may be unable to stop or redirect a parcel once the carrier has it. You can request an eligible return within 30 calendar days after delivery under our Return & Refund Policy. Return postage using our label and restocking fees are both $0.

This policy does not limit cancellation or refund rights arising from an unavailable item, a shipping delay covered by law, or a faulty or misdescribed product.

Contact

ZENIRA GOODS is operated by ISAIAH HARGRAVES LLC.
Business address: 10854 W Carousel Dr Unit A, Arizona City, AZ 85123, United States.
Email: support@zeniragoods.com
Phone: +1 (480) 712-5102